COVID-19 Precautions

Please find below our list of precautions and practices in light of COVID-19 for both the movers and our dispatch/customer service staff:

• 2 Movers only in each truck – alternate transportation if 3rd mover is needed.
• Hospital grade sanitizing disinfectant used in each truck throughout the day to clean dollies & equipment, and to clean the truck handles, windshield, back handles, seats, everything that is touched.
• Hand sanitizers are given to each crew member.
• Wash hands at the dispatch office at the start of day.
• Using contactless payments – accepting e-transfers where credit card is not available.
• 30-day-use n95 masks provided to each mover.
• Ask customers to limit the number of people on the move site and to keep social distancing practices.
• Following up with customers before the move to ask if they are experiencing illness symptoms, waiving rescheduling and cancellation fees.
• Workers instructed on hand-washing and hygiene – they know to stay home if sick.
• Disposable gloves are provided to each crew.
• We ask customers to provide their own pens to sign documents and to make a hand-washing station available to the crew.
• Workers are informed about the right to refuse work they deem unsafe.
• We are updating our list of health and safety instructions, continually monitoring advisories from Health Canada, Ontario Health, and City of Toronto Health departments.
• Use gloves when pumping gas, only one staff member collects contracts at the end of the day. This is done outside as movers stay in truck.
• Movers go out to trucks as soon as possible in the morning, not congregating in office area in order to maintain social distancing.
• Try to keep same crews in same trucks day after day.
• Upon arrival at dispatch office, clean door handle and commonly touched areas including light switches and washroom.
• Use disposable gloves and wash hands afterwards.
• Do similar clean when leaving dispatch office for the day.
• Do similar clean at customer service office at the start and end of the day.
• Not using plastic pouches at all, using fabric ones instead.
• Whenever possible, avoid plastic – use moving blankets instead of plastic wrap where feasible.
• Door of dispatch office remains open until all movers have left for the morning so no one needs to touch the door handle, and so it increases ventilation.
• Movers wash hands with soap upon arrival at dispatch office.
• At night when preparing pouches spray truck keys with disinfectant.
• Office staff to wear gloves when picking up contracts.
• Only the lead handles the contract.
• To pick up cheques, call office staff, and office staff member will meet you outside on back porch, or downstairs at the truck.
• Movers will not enter customer service office.
• If we cannot put the same crew together in the same truck, the trucks should be rotated so that each truck gets an idle day when possible.
• Driving with windows open may increase ventilation, which can reduce transmission.
• Come directly to work, go directly home after work.

More about COVID-19 Precautions in some recent news coverage.